The best moment in my life Essay Example | Topics and Well Written Essays - 1000 words

The best moment in my life - Essay Example That was the start of the best moments in my life: getting the chance to be immersed in a new lifestyle, to meet new people and develop new relationships, and pursue higher education to attain both personal and professional goals. I remember arriving in Denver on a bright sunny morning. The moment the plane landed at Denver International Airport, my spirits were incredibly high. I was so amazed by the volume of passengers from diverse cultures just going in and out like bees swarming to make honey. The travel to my destination at the city was brief; but I got to view the magnificent landmarks: the Colorado State Capitol, the Denver Art Museum, the 16th Street Mall, and the Confluence Park, among others. At that instant, I promised to myself that I would have all the time to explore Denver at its best. What was most striking about Denver was despite its modernity, the people were able to restore historical landmarks that showcased Victorian-era homes, such as the Bryers- Evan Homes and Molly Brown House preserved in its grandeur. The architectural styles of most significant edifices were just magnificent that visitors would be awe-inspired and would be transported back in time, despite the ultra-modern environ ment of the rest of the city. Another best moment from being in Denver is the opportunity to be immersed slowly to a new culture and virtually new and fast-paced lifestyle. I was so impressed by the way people seem to be so always rushing somewhere, somehow, all the time. When I observe people, nature and historical landmarks as I sit from a bench at Cheesman Park, I noticed that all were immensely engaged in their respective endeavors and it is as if it was only me who was a spectator in their busy world. Likewise, it seemed that it was only me who had not been oriented yet that the park was reportedly one of the most haunted places in Denver. No wonder I seemed to cherish the serenity and complete peacefulness within the grounds – which were apparently

Video case report Essay Example | Topics and Well Written Essays - 1000 words

Video case report - Essay Example However on this day, to everyone’s amazement, calls, emails and letters started flooding in, with every customer expressing dissatisfaction on various areas such as: product dissatisfactions, service delivery, the speed of the response and attention offered to the customers towards their complaints. The results were drastically affecting every sector within the firm, such as reduction on the sales, disruption on our production and dismissal of various workers. To provide a permanent solution, the firm had to put various factors in to account by laying out strategic measures to curb that occurrence ever repeating itself again. According to (Meredith 2010), a customer makes the business run and there is no particular firm that can chase away customers willingly; but the simple mistakes that various firms normally make, may be acts that result in chasing away customers in disguise. In every firm as many business people always put it, the â€Å"customer is the king† but may be this is what our firm didn’t establish or didn’t have established. ... According to (Zairi 2000), â€Å"Customers are the main purpose for running a firm, plus rather than them depending on the firm, the firm depends on them†. This indicates the importance of a gentle attachment between the firm and the customers. For (Hansemark and Albinsson 2004), they defined satisfaction as â€Å"overall customer attitude towards a service provider or the emotional reaction on what customers anticipate in relation to what they receive on their desired needs†. According to (Anderson 2000), customer loyalty is actually the result of an organization creating an atmosphere conducive to customers becoming repeat shoppers so that they can maintain or increase sales. Customer loyalty can only be achieved by providing and delivering what the customers desire and expect. Also (Oliver 1997), termed customer loyalty as that deep commitment to re-purchase a certain preferred product or service consistently in the future despite changes or influences with possibili ty of causing a change in the marketing behavior. Hokanson {1995), explains various factors that affect the level of customer satisfaction. This includes: employees’ knowledge on the product, friendliness, courteous and helpful staff, competitive pricing, good value of the product, billing clarity, timeliness and accuracy and quick service delivery. The most affected area as depicted in our firm by the dissatisfaction of the customers was on the profitability. According to (Hoyer 2001), satisfied customers provide the foundation of every successful business organization as it leads to repeat purchases and loyalty on the brands supplemented by a positive word of mouth. According to various researchers’, dissatisfaction of customers leads to